Organiser Terms of Use

1. Organiser's Duty of Care

As an Event Organiser on Popgo, you are responsible for:

• Providing accurate and truthful event information, including date, time, location, and booth specifications.
• Ensuring that the event complies with all applicable local laws and regulations, including permits, licenses, and safety requirements.
• Maintaining the quality and safety standards of the event venue.
• Misleading or fraudulent event details may result in immediate account suspension and withholding of pending payouts.

2. Payment Flow & CHIP Safeguarding

To receive vendor payments through Popgo:

• All payments are processed securely through CHIP (chip-in.asia), our licensed Malaysian payment gateway partner.
• Popgo collects vendor payments into its own account and settles them to you on a safeguarded 70/30 basis: up to 70% of your earnings for an event (net of the platform service fee) can be cashed out before the event, and the remaining 30% after the event has ended. Payouts are sent to your verified business bank account after review by Popgo.
• You must keep your business verification and bank details accurate. Changing payout bank details requires an emailed confirmation code, and changing verified business details sends your account back to review, pausing cash-outs until it is approved again.
• Popgo collects a platform service fee on approved vendor booths, tiered by booth price (10% up to RM350, 8% for RM351–800, and 6% above RM800), unless a lower promotional rate or a rate agreed with you in writing applies. The rate is fixed at the moment each vendor pays and is collected from the booth price (including any booth add-ons). If you reject a vendor's application, the vendor is refunded in full and this fee is returned to you.
• The safeguarding mechanism does not constitute an escrow service, insurance, or financial guarantee. Popgo operates strictly as a neutral technology platform.
• You are responsible for your own tax and SST obligations related to booth rental income.

3. Refund Obligations

You hold sole authority and responsibility for vendor refunds:

• Application rejection: If you reject a vendor's application, you should initiate a refund through the Popgo dashboard within 7 business days.
• Event cancellation: If you cancel an event, you are obligated to issue full refunds to all paid vendors within 7 business days. Failure to issue timely refunds may result in Popgo freezing your safeguarded balances to initiate refunds directly.
• Partial refunds: At your discretion, you may issue partial refunds for booth changes or downgrades. The Popgo service fee is only returned on a full rejection/refund, not on discretionary partial refunds.

4. Booth Delivery Guarantee

You must provide the booth type, size, and location as described at the time of vendor registration. If material changes are required (e.g., booth relocation, size adjustment), you must notify all affected vendors with reasonable advance notice and offer the option to withdraw with a full refund.

5. Pricing Integrity

Once a vendor has paid for a booth at a listed price, you cannot increase the price retroactively or charge additional unlisted fees through the Popgo platform. Price changes after publication only apply to new registrations. Existing paid registrations are honoured at the original price.

6. Communication Standards

• You must respond to vendor inquiries within 48 hours during the pre-event period.
• Bulk messaging tools provided by Popgo (email, WhatsApp) must be used exclusively for event-related communications. Unsolicited marketing, spam, or off-topic messaging is prohibited.
• All communications must be professional and respectful.

7. Event Cancellation Policy

In the event of cancellation, you must:

1. Notify all registered vendors within 24 hours of the cancellation decision.
2. Initiate refunds to all paid vendors within 7 business days.
3. Update the event status on the Popgo platform to reflect the cancellation.

Failure to comply with these obligations may result in Popgo initiating automatic refunds from your safeguarded balance, assessing operational recovery fees, and/or suspending your account.

8. Vendor Data Handling

Vendor data accessed through the Popgo dashboard:

• May only be used for event management purposes directly related to the event the vendor registered for.
• Must not be shared with third parties without the vendor's explicit consent.
• Must not be used for unsolicited marketing outside of the Popgo platform.
• Must be handled in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

9. Dispute Resolution & Chargebacks

Disputes between Organisers and Vendors must first be attempted through direct negotiation. If resolution cannot be reached, either party may request Popgo to act as a mediator. Popgo may facilitate communication between parties but is not liable for the outcome of disputes. Popgo reserves the right to freeze payouts during active dispute investigations.

Chargebacks: You remain fully liable for any chargebacks, payment reversals, or gateway disputes initiated by a vendor. Popgo may recover these losses through payout offsets, operational balance deductions, or pending payout deductions. We will notify you when a dispute is opened and may assist with evidence submission, but you remain responsible for responding and for any resulting balance debit.

10. B2B Acknowledgement & Platform Neutrality

• B2B Nature: You acknowledge that all activities on the Platform are conducted strictly for commercial business purposes. Vendor participation constitutes a business-to-business (B2B) operational transaction, and standard consumer protection laws do not apply.
• Neutrality: Popgo does not organise events, guarantee event success, or act as an agent or partner. We are solely an infrastructure and technology provider.

11. Account Suspension & Termination

Popgo reserves the right to suspend or terminate your Organiser account if:

• You repeatedly fail to issue refunds for rejected applications or cancelled events.
• You provide misleading or fraudulent event information.
• You violate vendor data handling obligations.
• You receive multiple unresolved vendor complaints.
• You violate any other provision of these Organiser Terms.

12. Governing Law

These Organiser Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.